Returns & Exchanges
100% LIFETIME WARRANTY + HASSLE-FREE RETURN POLICY
If you are not 100% satisfied with any product purchased at Epic Water Filters you may return the merchandise for a 100% refund of the product price paid (less original shipment/freight costs incurred by us for shipping the product to the customer) for the returned merchandise, subject to the following requirements:
- Only the sales tax associated with the returned product(s) will be refunded if the returned merchandise is part of a multiple product order.
- All returned merchandise must be currently for sale at Epic Water Filters. We will not accept returns for discontinued or closeout sale items.
- You are responsible for all return shipment/freight charges. We sometimes can offer free shipping back to us on small items but it is not guaranteed.
TO INQUIRE ABOUT RETURNS AND EXCHANGES, PLEASE LEAVE A MESSAGE WITH OUR SUPPORT TEAM AT:
(07) 5664 3107
If you call or email us, please tell us your location, order number and where you bought the product from (Epic Website, Amazon, etc.). By providing us with this extra little bit of information, it will speed up our response time by 50%. Thanks!
Thanks again for your purchase. We appreciate you!